Terms of service

 

 

Effective Date: 15 September 2026

Welcome to Deshla Herbs. These Terms of Service (“Terms”) explain the rules and conditions that apply when you access or use our website, online store, products, services, and related digital services.

By visiting or using our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms. If you do not agree with them, please do not use our services.

1. About Our Services

Deshla Herbs, associated with Deodar Naturals, provides natural and herbal products through its online store and related services.

Our services may include:

  • Browsing and purchasing products.

  • Accessing product information and educational content.

  • Receiving order and customer-support communications.

  • Accessing our blog and other website content.

  • Participating in promotions or offers.

  • Interacting with our social-media channels and other digital services.

We may add, modify, or discontinue services from time to time.

2. Your Responsibilities

When using our services, you agree to provide accurate information and use the website responsibly.

You must not:

  • Use our services for unlawful purposes.

  • Provide false or misleading information.

  • Attempt to access another person's account or information.

  • Interfere with the operation or security of our website.

  • Upload malicious code or harmful material.

  • Copy or misuse our content, branding, or intellectual property.

  • Use automated systems to scrape or collect information without authorization.

  • Engage in fraudulent transactions or payment activity.

We may suspend or terminate access where we reasonably believe our services are being misused.

3. Accounts

Some features may require you to create an account.

You are responsible for keeping your account information accurate and maintaining the confidentiality of your login credentials.

You should notify us promptly if you believe your account has been accessed without authorization.

We are not responsible for losses resulting from your failure to protect your account credentials, except where applicable law provides otherwise.

4. Orders and Purchases

When you place an order, you are requesting to purchase the selected products.

Orders are subject to product availability, payment authorization, and acceptance by us.

We reserve the right to cancel or refuse an order where reasonably necessary, including where:

  • A product is unavailable.

  • There is an obvious pricing or description error.

  • Payment cannot be verified.

  • Fraudulent or unauthorized activity is suspected.

  • Delivery information is incomplete or incorrect.

If we cancel an order for which payment has already been received, an applicable refund will be processed.

5. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, ingredients, prices, and other information.

Because many of our products contain natural or herbal ingredients, variations in color, texture, aroma, taste, or appearance may occur between batches.

Product packaging and presentation may also change from time to time.

We recommend that you read the product label and instructions before use.

6. Herbal and Wellness Information

Our website may contain information about herbs, traditional practices, natural ingredients, nutrition, wellness, and healthy living.

This information is provided for general educational and informational purposes only.

It is not intended to diagnose, treat, cure, or prevent any disease or medical condition and should not be considered a substitute for professional medical advice.

Individual experiences and results may differ.

If you have concerns about whether a product is appropriate for you, particularly if you take medication or have a medical condition, consult a qualified healthcare professional before use.

7. Pricing and Payments

Product prices and applicable charges are displayed during the purchasing process.

Prices may change without prior notice.

Payments may be processed through third-party payment providers. Your use of those payment services may also be subject to their respective terms and policies.

You agree to provide valid and accurate payment and billing information.

8. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the estimated timeframe provided at checkout.

Actual delivery times may vary due to courier operations, weather, holidays, transportation issues, incorrect addresses, or circumstances outside our reasonable control.

You are responsible for providing an accurate delivery address and contact information.

9. Returns, Refunds and Cancellations

Returns, replacements, refunds, and cancellations are handled according to our applicable Refund and Cancellation Policy.

If you receive an incorrect, damaged, or eligible defective product, please contact us using the details provided on our website and provide the relevant order information.

Some products may not be eligible for return because of hygiene, safety, regulatory, or other legitimate reasons.

10. Intellectual Property

All content on our website, including:

  • Deshla Herbs and Deodar Naturals names and logos.

  • Product names and descriptions.

  • Photographs and videos.

  • Graphics and designs.

  • Blog articles.

  • Educational content.

  • Website layout and presentation.

  • Marketing materials.

is owned by, licensed to, or otherwise used with permission by us.

You may view and use website content for your personal, non-commercial purposes.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our content without prior written permission.

11. Reviews and Customer Content

If you submit a review, photograph, testimonial, comment, or other content to us, you confirm that you have the right to provide that content.

You should not submit content that is:

  • False or misleading.

  • Illegal or defamatory.

  • Abusive or threatening.

  • Infringing another person's intellectual-property rights.

  • Harmful or malicious.

Subject to applicable law, you give us permission to use submitted content for legitimate business, customer-service, marketing, and promotional purposes.

12. Promotions and Offers

From time to time, we may provide discounts, promotional offers, coupons, contests, or other special offers.

Each promotion may have additional terms, eligibility requirements, validity periods, or limitations.

We reserve the right to modify or withdraw a promotion where reasonably necessary and subject to applicable law.

13. Third-Party Services

Our services may rely on or link to third-party services such as:

  • Payment processors.

  • Delivery and logistics providers.

  • Shopify.

  • Social-media platforms.

  • Analytics services.

  • Communication services.

  • Technology and AI service providers.

Third-party services operate according to their own terms and privacy policies.

We are not responsible for the independent operation, availability, or policies of third-party services.

14. Social-Media Services

We may use platforms including Facebook, Instagram, Threads, Pinterest, X, YouTube, Snapchat, and other social-media services to communicate with customers and publish our content.

Social-media platforms have their own terms, rules, and privacy policies. Your use of those platforms is subject to the applicable platform's terms.

15. Website Availability

We aim to keep our website reliable and accessible, but we cannot guarantee uninterrupted availability.

Our website may occasionally be unavailable because of maintenance, technical problems, security issues, updates, server problems, or circumstances beyond our reasonable control.

We may modify or discontinue portions of our services when necessary.

16. Privacy

Your privacy is important to us.

Our collection and use of personal information is explained in our Privacy Policy.

By using our services, you acknowledge that you have had an opportunity to review our Privacy Policy.

17. Security

You must not attempt to compromise the security of our website or systems.

Unauthorized attempts to access accounts, servers, databases, APIs, authentication credentials, or restricted areas are prohibited.

We may investigate and take appropriate action against suspected security violations.

18. Disclaimer

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We make reasonable efforts to maintain accurate information but do not guarantee that our website or content will always be:

  • Available.

  • Complete.

  • Current.

  • Error-free.

  • Free from interruptions.

Nothing in these Terms limits any consumer rights or legal protections that cannot lawfully be excluded.

19. Limitation of Liability

To the extent permitted by applicable law, we will not be liable for losses resulting from circumstances outside our reasonable control, including third-party service interruptions, courier delays, website outages, or misuse of our products contrary to their instructions.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims or losses arising from your unlawful use of our services, violation of these Terms, fraudulent activity, or infringement of another person's rights.

21. Changes to These Terms

We may update these Terms when our services, business practices, technology, or legal requirements change.

The latest version will be published on our website with the updated effective date.

Your continued use of our services after an update means that you accept the revised Terms, to the extent permitted by applicable law.

22. Governing Law

These Terms are governed by the laws of India.

Subject to applicable consumer-protection laws and other mandatory legal rights, disputes relating to these Terms or our services shall be subject to the jurisdiction of the appropriate courts in Bhopal, Madhya Pradesh, India.

23. Contact Us

If you have questions about these Terms of Service, our products, orders, or services, please contact us:

Deshla Herbs / Deodar Naturals
Bhopal, Madhya Pradesh, India

Email: deshlaherbal@gmail.com
Phone: +91 94 7941 3086

Website: www.deshlaherbs.com

Acceptance of Terms

By accessing our website, purchasing our products, or using our services, you confirm that you have read and understood these Terms of Service and agree to be bound by them.

Effective Date: 15 September 2026
Last Updated: 15 September 2026